At Miller Electric Company, our goal is simple: help building owners and operators run safer, smarter, efficient, and more resilient facilities. We go beyond the traditional role of an electrical contractor to serve as an end-to-end partner—bringing the expertise, tools, and accountability needed to optimize critical electrical infrastructure over the long term. 

That commitment is brought to life through our Monitoring & Controls services. The true value of monitoring isn’t just collecting data—it’s turning information into action. That’s why we combine intelligent monitoring platforms with the human expertise of our 24x7 Client Services Center (CSC) / Network Operations Center (NOC). Together, they deliver real-time visibility, continuous oversight, and rapid response—so potential issues are identified early and addressed quickly. 

Miller PRISM, our intelligent monitoring service offerings, provides a single, clear view across key facility and operational systems, helping teams make faster, more confident decisions. With a unified view of performance, owners and operators can improve reliability, reduce avoidable costs, and strengthen day-to-day operational control.

Client Service Center (CSC) / Network Operations Center (NOC)

Technology is only part of the solution. Our CSC/NOC provides 24x7 monitoring, triage, and service dispatch—ensuring that alerts are prioritized, escalated, and acted upon. The result is aroundthe-clock vigilance that helps reduce downtime and support services such as power monitoring, energy management, and EV charging station monitoring. 

The Value of Monitoring & Controls Solutions 

The value provided to clients of our monitoring and controls solutions is immense and creates numerous benefits and advantages.

Total Visibility and Data Mastery 

Comprehensive Data Aggregation & Analysis 
Our systems collect data from virtually every monitoring point within your environment and instantly make sense of it. We are equipped to connect into any system—whether it’s on-premises, at the edge, or in the cloud.

Universal Connectivity 
With support for over 50 APIs and industry-standard protocols (e.g., BACnet/IP, Modbus/TCP, SNMP, MQTT, OPC-UA, OCPP ), we integrate a vast array of devices, including: Electrical Systems, Building Automation Systems, Fire Systems, Generators, HVAC equipment, IT infrastructure, Lighting Control Systems, Utility Monitoring, and Video Surveillance.

Optimized Efficiency and Environment Control 

Energy Optimization 
Our solutions identify and correct scenarios where equipment runs inefficiently. We provide optimization insights and offer load shedding recommendations based on utility rates. Energy reporting features further aggregate usage data to create detailed reports and bills, allocating costs based on specific facility areas to drive accountability and measurable results. 

Proactive Maintenance & Increased Uptime 
We shift your focus from reactive troubleshooting to proactive and predictive maintenance. Our platforms reduce unplanned “truck rolls” and extend equipment lifecycles by providing analytical insights that empower technicians to address root causes more effectively, often remotely. Automated commissioning and continuous monitoring (Constant CX) ensure all equipment operates consistently within manufacturer’s specifications. 

Comfort-Based Management 
We actively monitor and address key factors like air quality, noise, temperature, and humidity. 

Space Optimization 
We utilize data from disparate systems, such as occupancy, lighting, and HVAC, to offer precise insights for the most efficient and effective use of your facility.

Command, Control, and Advanced Intelligence 

Total Command & Control 
Gain the ability to remotely command your devices with fully configurable, writable points and actions. This feature allows for critical functions like manual or automated control over breakers to reduce arc flash hazards, administration of load-shedding schemes, and strategic equipment staging—all enhancing workplace safety and ensuring continuous power for mission-critical processes. 

Advanced Analytics & Reporting 
Benefit from ready-to-use dashboards and visualizations that deliver predictive insights, powered by over 250 industry best-practice Fault Detection and Diagnostics (FDD) rules. Our platforms incorporate machine learning, Green House Gas (GHG) emission calculations, and seamless integration with Energy Star.

A comprehensive solution for efficient data center asset management. It offers a centralized Portfolio View for DC-specific KPIs (e.g., PUE, temperatures, power consumption), along with tools for Space Management, Asset Management, and Capacity Management. You can monitor power from the utility down to the rack, visualized via detailed floor plans.

EV Charger Management
An out-of-the-box solution complete with KPIs, FDD rules, and dashboards. It provides the critical ability to manage your allowable EV load in relation to building peak set points, preventing unnecessary demand charges. 

Industrial & Manufacturing Analytics
For industrial facilities, our analytics aggregate data from PLCs, DCS, SCADA, MES, and Industrial IoT (IIoT) sensors. This enables data modeling and advanced analytics, often visualized in a global view for comparing site efficiencies across an enterprise.

Scalability and Futureproofing 

Our platforms are designed for proven scalability, supporting Fortune 100 enterprise deployments. We offer flexible deployment options and robust cybersecurity features, including enterprise user management and project clustering for global visibility. New equipment and systems can be brought online rapidly, ensuring your environment is always future proof. 

Ready to transform your facility with intelligence? Contact Miller Electric today to learn how our comprehensive monitoring and building management services can add measurable value to your operations.