Page 19 - MECO | Winter 2016

Excellence Roadmap… Connecting the Dots

Previously we talked about how everything in life starts and ends with people. By aligning our “hearts and minds” around Human

Excellence, we continue to create an even more trusting and collaborative culture. By encouraging and ensuring people understand

the importance of working together to succeed, we naturally “Keep Getting Better”.

In this issue, we will now turn our attention to the next step in our Operation T.E.A.M.work journey focused on well-informed business

decisions through Informational Excellence.

» Human Excellence: Helping People Perform Together To

Enable “Shared Success”

» Informational Excellence: Bringing Data, Processes, &

Systems Together To Create “Business Intelligence”

» Operational Excellence: Establishing Visibility, Consistency,

& Accountability To Drive “Stakeholder Value”

» Commercial Excellence: Aligning With Our Strategic

Partners To Deliver “Value-Based Solutions & Services”

Critical Thinking + Fact Based Decision Making

Basically, Informational Excellence is bringing together all of

our data, processes, and systems to deliver improved business

results based on facts and business intelligence. In other words,

it uses all of the information and experiences we have across our

company and enables it with innovation and technology to make it

readily available to everyone.

A good example is our web-based MyMiller intranet, which is continuing to evolve as a central location for much of our internal

information. We are now at a point where we can dramatically increase visibility of key business information, continue to promote

consistency, and leverage all of our collective knowledge in one place. Other examples of Informational Excellence at work include

standardizing our travel & expense reporting using Concur, implementing Google as our core platform, enhancing the management of

our fleet using Fleetmatics, and a number of ongoing efforts around BIM (Building Information Modeling). Additionally, improving the

availability of key information will enable us to keep our clients even more well informed. An example of this is our standardized Daily

Summary Report generated out of our Foreman Virtual Toolbox.

Next Up… Operational Excellence

As we continue asking ourselves how

to “Keep Getting Better”, remember

Operation T.E.A.M.work is a journey

and mindset, not simply an event. It

differentiates us in an increasingly

competitive world. It provides alignment,

consistency, and clarity in our improvement

activities. It reminds us that We Are

1Miller, we are always here for our clients,

and we are committed to providing Total

Excellence in all we do!

Next edition, we will continue to build on

our foundation of Human and Informational

Excellence by exploring how to add even

more value to our business through

Operational Excellence.

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